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Return and Exchange Policy

  1. No return only size and color can be exchanged subject to availability.
  2. No return or exchange on SALE items.
  3. The product will only be exchange if the product received has any defect. You can contact our customer service center by emailing us pictures of defected product at wecare@jacquard.pk or calling us at (+) 92 – 348 – 0006161 within 15 days.
  4. To return your product, you should mail your product to Retail concept.
  5. Exchange and refund is not offered for international orders.
  6. Online ordered products cannot be exchanged at any JACQUARD store.
  7. Wash, used or damaged outfits will not be exchanged.
  8. Product purchased on sale can only be exchanged in different size, depending on the availability.
  9. In case of lost shipment, customer must inform via email with complete order details. We will set an inquiry regarding your claim. If after inquiry, it is confirmed that your claim is valid, then the product will be replaced.
  10. Returning items will be returned at customer’s cost.